Questions & Answers
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Shopping Information
What products does StrawberryStock offer?
StrawberryStock offers a wide range of tech accessories, including iPhone cases, watch straps, and camera rings. We also have frequent new arrivals to keep up with the latest trends.
Do you have cases for all iPhone models?
Yes, we offer cases for various iPhone models. Please check the product listings to find the perfect case for your specific iPhone.
What materials are the iPhone cases made of?
Our iPhone cases are made from high-quality materials such as silicone, leather, and TPU to provide protection and style.
Are the watch straps compatible with all Apple Watch models?
Yes, our watch straps are designed to be compatible with all Apple Watch models, including the latest series. Please check the product description for exact sizes.
What are camera rings, and how do they protect my phone?
Camera rings are protective covers for your phone's camera lens. They safeguard your camera from scratches, dust, and damage while enhancing the look of your device.
How can I get the latest arrivals and updates?
You can sign up for our newsletter or follow us on social media to stay informed about new arrivals, special offers, and updates.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods including:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- Net Banking (all major banks)
- UPI (Unified Payments Interface)
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (available for select locations)
Is my payment information secure?
Yes, we prioritize your security. All transactions are processed using SSL encryption, ensuring that your personal and payment information is kept safe.
Can I use international cards?
Yes, you can use international credit/debit cards for payment. However, please ensure that your card is enabled for international transactions.
What should I do if my payment fails?
If your payment fails, please try again using a different payment method. If the issue persists, contact our customer support for assistance.
What should I do if my payment fails?
If your payment fails, please try again using a different payment method. If the issue persists, contact our customer support for assistance.
How can I track my payment?
You can track your payment status in your account dashboard. Additionally, you will receive email notifications regarding your order and payment status.
How can I return an item?
Check Eligibility: Ensure the item is eligible for return. Please note that returns are accepted only if you provide a proper video of the unpackaging process.
Contact Customer Support: Reach out to our customer support team via email at strawberrystock1998@gmail.com or call +91-8587973878 to initiate the return process.
Prepare the Item: Pack the item securely in its original packaging, including any accessories, manuals, or free gifts that came with it.
Return Shipping: You will need to arrange and pay for the return shipping. Please obtain a tracking number for your return shipment.
Refund Process: Once we receive and inspect the returned item, we will process your refund, which will be credited back to your original payment method.
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Will I receive the same product that I see in the picture?
Yes, you will receive the same product as shown in the pictures on our website. We strive to provide accurate images and detailed descriptions to ensure you know exactly what you're purchasing. However, please note that the color and texture may vary slightly due to different screen settings and lighting conditions. If you have any specific questions about a product, feel free to reach out to our customer support for clarification!sem parturient dapibus.
Will you restock items indicated as “out of stock?”
Yes, we strive to restock items that are indicated as “out of stock” as quickly as possible. Our team continuously monitors inventory levels and works closely with suppliers to ensure popular products are available for our customers. However, restocking depends on the availability of the product from our suppliers, so there may be some delays.
Orders and Returns
Delivery charges for orders from the Online Shop?
Free Shipping: Orders over ₹XXXX qualify for free shipping across India.
Standard Delivery Charges:
- North India: ₹XX for orders below ₹XXXX
- East, West, and South India: ₹XX for orders below ₹XXXX
Delivery Time:
- North India: 2-3 business days
- East, West, and South India: 4-7 business days
How long will delivery take?
Delivery times vary based on your location:
- North India: 2-3 days
- East, West, and South India: 4-7 days
What exactly happens after ordering?
Order Confirmation: You will receive an email confirmation within a few minutes. This email will include all your order details, a summary of your items, and a unique order ID for your reference.
Processing Your Order: Our dedicated team will start processing your order right away, which typically takes 1-2 business days. During this time, we carefully pick, pack, and prepare your items for shipping to ensure they arrive in perfect condition.
Shipping Notification: Once your order is shipped, you will receive another email with tracking information. This allows you to easily monitor your shipment's progress and know exactly when to expect it.
How long does the delivery take and how much does it cost?
Delivery Time:
- North India: 2-3 business days
- East, West, and South India: 4-7 business days
Delivery Cost:
- We offer standard shipping at a nominal fee, which will be calculated at checkout based on your location and the items in your cart.
Which browser is best to use the site?
- Google Chrome: Known for its speed and compatibility, Chrome provides excellent performance for our website.
- Mozilla Firefox: Offers great privacy features and is highly customizable, ensuring a smooth browsing experience.
- Microsoft Edge: The updated version of Edge is fast and integrates well with Windows, making it a good choice.
- Safari: If you're using a Mac, Safari is optimized for performance and efficiency.
How do I subscribe to the newsletter?
Visit Our Website: Go to our homepage.
Locate the Subscription Box: Scroll down to the bottom of the page or look for the newsletter subscription box, usually found in the sidebar.
Enter Your Email: Type in your email address in the provided field.
Click Subscribe: Press the "Subscribe" button to complete the process.
Confirmation: You will receive a confirmation email. Click the link in the email to verify your subscription.